UDG Healthcare

Totara Learn delivers learning compliance to a global workforce

UDG Healthcare is a global leader in healthcare advisory, communications, commercial, clinical and packaging services employing over 8,500 people in 25 countries.

As a FTSE 250 company, UDG Healthcare is required to ensure good governance and be able to demonstrate this through compliance activities. The company sets high-standards in its business practices and understands that compliance not only helps prevent unethical behaviour and violations of the law, it adds value to the business.

UDG Healthcare have been using e-learning to support its compliance requirements for several years and it created its first version of the ComplianceCentre platform for the business in 2014. The centre was built to roll out training related in compliance subjects such as data protection, code of conduct and anti-bribery, and needed to track completions by employees. The initial platform worked well for a number of years but rapid growth in the business, the introduction of new business systems and quality processes required a fully managed solution that would more easily deliver the training to a global audience. It also needed to align with IT policy and strict standards of operation – ISO27001 equivalent.

Client

UDG Healthcare

Products
Our Role

Bespoke Development
Consultancy

    Problems

  • To demonstrate good governance easily through compliance activities.
  • Existing platform was complicated to navigate.
  • Excessive administrative tasks.
  • Difficult delivery of online compliance training for a large cohort of users across different divisions and in multiple languages.

    Solutions

  • Supports compliance requirements for several years and it created its first version of the ComplianceCentre.
  • The platform now tracks training completed by employees.
  • Can easily deliver training to a large global audience.
  • HR System integration to track new employees, leaves and role management.
  • Align's with UDG’s IT policy and strict standards of operation – ISO27001 equivalent.

Challenge

Single Sign-on

To Ensure Employees can access the platform seamlessly using a single sign-on.

HR Integration

Organisational changes in the form of existing employees moving roles, new employees coming in or leaving the business needed to be managed manually by HR.

Training

The delivery of training to a large audience of people in a number of languages.

Solution

Perfect Timing

At the time of launch the new UDG Healthcare Code of Conduct module, the primary compliance document for the business, was successfully rolled out. 

Single Sign-on

The platform can now be accessed seamlessly with a single sign-on

Tracked Training

The relevant compliance training is assigned accurately and employee progress status is monitored through management reports that reflect the business structure – by division, country and company.

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